Adtron - Smart Storage, Smart People

Submit RMA

Use this RMA form to return an Adtron product to our technical support department in Phoenix, AZ. The fields marked with an asterisk (*) are required fields. You may return up to five (5) products on one RMA. After submitting the RMA, Adtron technical support will contact you with an RMA number and additional instructions on returning your device.

If the reason for the return is Technical Problem, please complete the Problem Report section with as much information as you can provide.

General Information	Required for all RMAs
RMA Type	(select one)	Special Requirements
	Demonstration unit return	DPAS Rated
	Evaluation unit return		DO-xx
	Damaged in shipment		DX-yy
	Technical problem	ITAR/EAR Special Handling Requirements
	Customer Related Equipment		Yes
			No
			EAR ECCN (eg. 3E101)
		Certificate of Compliance
		Do you require a Certificate of Compliance? The C of C will be signed by Quality and includes the PO#, Serial Number(s), and RMA#.
			Yes
			No
Business Contact	For questions regarding invoicing and shipping	Number of Units on this RMA:
* Name:		Unit Number 1	Label Information
* E-mail:		* Model:
* Phone:		Firmware:
Fax:		Part Number:
		* Serial Number:
Company Information		Tech Code:
* Company Name:		Unit Number 2	Label Information
* Address Line 1:		* Model:
Address Line 2:		Firmware:
* City:		Part Number:
State (US-only):		* Serial Number:
Region:		Tech Code:
* Country:		Unit Number 3	Label Information
* Postal Code:		* Model:
Return Shipment Address	Check here if Return Shipment Address is same as Company Address	Firmware:
* Company Name:		Part Number:
* Address Line 1:		* Serial Number:
Address Line 2:		Tech Code:
* City:		Unit Number 4	Label Information
State (US-only):		* Model:
Region:		Firmware:
* Country:		Part Number:
* Postal Code:		* Serial Number:
Purchasing Information		Tech Code:
Date Purchased:		Unit Number 5	Label Information
* Customer PO #:		* Model:
If Purchased	From Adtron	Firmware:
Invoice #:		Part Number:
If Purchased	From Other	* Serial Number:
Purchased From:		Tech Code:


Problem Report	If you checked Technical Problem above, please provide as much of the following additional information as possible.
Problem Type	(select one)	Problem Summary:
	Will Not Boot
	Will not read/write
	Not detected by BIOS or OS
	Other
Technical Contact		Reproducible? (If yes, provide step-by-step instructions)
* Name:
* E-mail:
* Phone:
Fax:
System Information		Last Changes: (Please provide the last 3-5 changes made to the system.
System Type: (e.g. Sun T5400, Dell 520)
Architecture: (e.g. x86, AMD)
Motherboard/ Chipset: (e.g. MSI/K9A, Intel 945)
Operating System: (e.g. Windows XP/SP3)
File System
Type/Partition: (e.g. NTFS, EXT3/Swap)			Check here if you would like a failure analysis report for the returned unit(s).
I/O Controller: (e.g. Adaptec 2940)

Adtron - Smart Storage, Smart People

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Submit RMA